New Pro Gardens
Shipping & Returns:
Only orders being shipped within the continental USA will be accepted.
Orders will be processed in 7 to 10 days during the busy seasons. Most orders will be processed in 2 to 3 working days.
What if I need to return my order?
You may return an item in its original condition for a refund or credit within 15 days of receiving.
Shipping charges can only be refunded if the return is due to our error. All returns must be accompanied by the packing slip.
Please contact us for the proper shipping address.
After a return has been received it may take 1-2 weeks to process. If using a credit card, refunds will be credited to your account. We suggest using UPS or insured Parcel Post for your protection.
What if the item you order is not in stock?
If an item you order is out of stock, it will be back ordered automatically.
Sales Tax
Sales tax will only apply to residents of Nevada and Ohio, but not to any other continental US state.
How can I pay for my order?
We accept Visa and MasterCard credit cards. We also accept checks and money orders. Orders paid by check will usually not be processed until the funds have been verified. If you are sending a check, please send it to:
New Pro Gardens
4491 Victor Avenue
Cincinnati, Ohio 45242 |